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Privacy Policy
Updated: 20.3.2026
1. Data controller and contact details
Eiliko Oy (Y-tunnus: 3378242-4)
Poimulehdentie 4
01300 Vantaa
Email: info@eiliko.com
2. What data do we collect?
The following personal data is stored in the customer register:
Private customers:
First and last name
Street address, postal code, city and country
Email address
Phone number
Payment details
IP address
Personal identity code*
Company and association customers (in addition to the above):
Company name
Association name
Y-tunnus
VAT code
3. What is personal data used for?
Personal data is used for the following purposes:
Managing and maintaining customer relationships
Delivery, processing and archiving of orders
Statistical analysis and service development
Marketing and communication (with consent)
4. Legal basis for processing
The processing of personal data is based on the following legal bases:
Contract – processing is necessary to provide the service
Consent – for example, for marketing communications
Legitimate interest – business development and customer relationship management
Personal data processing complies with the EU General Data Protection Regulation (GDPR) and Finnish data protection legislation.
5. How long is data retained?
We retain your personal data for as long as necessary to fulfill the purposes of the register or maintain the customer relationship.
Some data may be retained longer to meet legal obligations, such as accounting legislation (6 years after the end of the financial year) and consumer-related responsibilities.
6. Data disclosure to third parties
We disclose personal data to the following partners to enable our service operations:
Payment service providers (processing payment transactions)
Logistics partners (order delivery)
Cloud service providers (data storage and processing)
All our partners are committed to complying with data protection legislation and processing data only according to our instructions.
7. Data transfer outside the EU
Data transfers outside the EU/EEA require a decision by the data controller and a lawful transfer basis. The data subject's consent may be used only in exceptional cases. Detailed terms are described in our data processing agreement.
8. Register security
We protect personal data with appropriate technical and organizational measures:
Encryption of data during transfer and storage
Access control and limitation of user rights
Regular backups
System monitoring and logging
Detailed information about technical safeguards is described in our data processing agreement.
9. Data subject rights
You have the following rights regarding the processing of your personal data:
Right of access – the right to know what data is stored about you
Right to rectification – the right to request correction of inaccurate data
Right to erasure – the right to request deletion of your data ("right to be forgotten")
Restriction of processing – the right to restrict the processing of your data
Right to data portability – the right to transfer your data to another controller
Right to object – the right to object to the processing of your data
Withdrawal of consent – the right to withdraw your consent at any time
Instructions for deleting a user account are available on the page User account deletion instructions.
If you cannot log in to your account, you can also request account deletion by email at support@eiliko.com.
You can exercise your rights by contacting the data controller by email at info@eiliko.com. We will respond to your request within 30 days.
10. Right to lodge a complaint with a supervisory authority
If you believe that the processing of your personal data violates data protection legislation, you have the right to lodge a complaint with the Data Protection Ombudsman:
Office of the Data Protection Ombudsman
Visiting address: Lintulahdenkuja 4, 00530 Helsinki
Postal address: PL 800, 00531 Helsinki
Email: tietosuoja@om.fi
Phone: 029 566 6700
Website: tietosuoja.fi
11. Cookies
Our website uses cookies to ensure service functionality and improve user experience. More detailed information about cookie usage is available in our cookie policy.
12. Changes to this privacy policy
We reserve the right to update this privacy policy when necessary. We will announce material changes on our website and, when needed, by email. We recommend reviewing this policy regularly.