Hourly rate

Q: Is travel charged separately?

Capital region: Travel time is charged at 50% of the standard hourly rate when the location is more than 10 km from our office. Rest of Finland: Travel time is charged at 50% of the standard hourly rate. Additionally, the current mileage allowance is charged.

The hourly rate depends on company size: 75–125 €/h for businesses and 65 €/h for private customers, VAT 0 %.

No minimum charge for remote work

On-site work is billed for at least one hour

Monthly breakdown of the work

Payment terms 14 days

The rate holds for the contract period

Reviewed once a year, with notice in advance

Choose your customer type

Company size is determined by headcount and turnover. Private customers have their own rate.

Micro-enterprise

under 10 employees

75 €

exc. VAT / hour

under 10 employees Revenue up to €2M

Small business

under 50 employees

85 €

exc. VAT / hour

under 50 employees Revenue up to €10M

Medium-sized business

under 250 employees

105 €

exc. VAT / hour

under 250 employees Revenue up to €50M

Large enterprise

250+ employees

125 €

exc. VAT / hour

250+ employees Revenue over €50M

Private customers

Web hosting, home IT support, devices and software

65 €

exc. VAT / hour

What's included in the hourly rate?

The hourly rate covers all expert work. You are not billed separately for calls, emails or small questions.

Billing in 15-minute increments – you only pay for the time used.

Remote support

Quick help via remote connection

Consulting

Planning and advice

Implementation

Service installation

Training

Staff onboarding

Documentation

Clear instructions and notes

Reporting

A breakdown of the work done

Why does the rate depend on company size?

In a larger company the environment is more complex and the responsibility wider, so an hour costs more. In a smaller one the same work is done in a simpler environment. The quality of the work does not depend on the tier.

Frequently asked questions about hourly rates

How is my company size determined?

We use the official EU SME definition, which is based on employee count and annual revenue. Only one of the criteria needs to be met. A micro-enterprise is defined as a company with fewer than 10 employees and annual revenue of no more than 2 million euros.

Is the hourly rate fixed or does it change?

The hourly rate is fixed during the contract period. We review prices annually, but we notify you of any changes well in advance. A growing company moves to the next pricing tier only when the criteria are met.

Is travel charged separately?

Capital region: Travel time is charged at 50% of the standard hourly rate when the location is more than 10 km from our office.

Rest of Finland: Travel time is charged at 50% of the standard hourly rate. Additionally, the current mileage allowance is charged.

How does billing work?

We bill for time used in 15-minute increments. We send a monthly breakdown of completed work. Payment terms are 14 days. We also offer monthly packages where the hourly rate is more affordable.

Is there a minimum charge?

Remote work has no minimum charge. On-site work has a minimum billing of 1 hour. Small remote support requests are often resolved in 15-30 minutes.

Do you offer fixed-price packages?

Yes, we also offer fixed-price monthly packages for ongoing IT support. In these packages, the hourly rate is more affordable and you get an agreed number of support hours per month. The number of hours is agreed based on need.

Not sure which hourly rate fits you?

Tell us your headcount and turnover, and we'll name the tier right away.

Book a free assessment